FAQ

• Why was all or part of my order cancelled?

​Orders are rarely cancelled. All order shipments are subject to product availability. In the rare occasion that partial or complete orders are cancelled due to inventory shortage, the final price of the order will be adjusted and you will receive a refund for the cancelled items.

• When will I receive my refund?

Once you return an item, refunds will be processed back to your original payment method within 7-10 business days. Occasionally, it takes longer than usual because the return processing center is backed up and we have not yet received confirmation of your return. Your account should reflect the refund within a few days. 

• Where do I send my return/exchange? 

PoshSnob will fully refund your shipping costs upon return; however, buyers are responsible for return shipping. Return Dept. Address is below

• I didn't receive an item in my package, did you forget it?

In rare cases, we will send an item separately from a stocked location if it is not stocked in our main location. Don't worry if something is missing in your package. Give it a few days to arrive. In most cases, the item will be in another package on its way. 

•  How do I use a promotional code?

​Visit My Shopping Bag to apply your discount code (coupon codes are not case sensitive) and select apply. 

• How do you wash PoshSnob Leggings?