FAQ
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Frequently Asked Questions (FAQs)
Order and Shipping Queries
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Why was all or part of my order cancelled? While it's uncommon, orders may be partially or fully cancelled due to inventory constraints. Should this occur, we will adjust the final order price accordingly, and you'll be refunded for any items not fulfilled. We appreciate your understanding in these rare instances.
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How long does shipping take? We endeavor to ship most orders within three business days. In periods of high demand, shipping may be delayed, but rest assured, we aim to dispatch your items within 7 business days of order confirmation.
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I haven't received an item in my order. Was it forgotten? On occasion, items may ship separately to ensure faster delivery. If something is missing, it's likely en route in a separate package. Please allow a few days for all items to arrive.
Returns and Exchanges
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Where do I send returns or exchanges? PoshSnob honors a full refund on return shipping costs. However, the responsibility for return shipping lies with the buyer. Please send your returns to the following address:
PoshSnob Returns 2870 Peachtree Rd NW #154 Atlanta, GA 30305 USA
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When can I expect my refund? Refunds are processed back to your original payment method within 7-10 business days following the receipt of the returned item. Please note, processing times may vary due to return center volume. Rest assured, we work diligently to ensure timely refunds.
Product Information
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How do I determine my size in PoshSnob Leggings? Our leggings fit true to size, similar to other leggings brands. Given the unique tight scrunch bum design, opting for your regular size will ensure the perfect deep scrunch fit.
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What's the best way to wash PoshSnob Leggings? To maintain the integrity of your leggings, we recommend washing them on a gentle cycle with low heat or air-drying when possible. High temperatures can cause the elastic to loosen, so avoid drying on high heat settings.
Miscellaneous
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How do I use a promotional code? You can apply your discount code in My Shopping Bag before checkout. Enter your code (not case sensitive) and select "apply" to redeem your discount.
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What should I do if my package is lost? Should you suspect your package is lost, please contact us immediately via our contact form, including your order number. We will liaise with the shipping carrier to help locate your package as quickly as possible.
For any further questions or concerns, please don't hesitate to get in touch with us at Info@poshsnobleggings.com. We're here to ensure your PoshSnob experience is nothing short of excellent.
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